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Transport - Logistic - Courier services


Removals service order

Conditions of carriage between the carrier - Company Viliam Transport - registered under the business name Viliam Transport, company address 29 Basin Street, PO2 7LS Portsmouth, VAT Number GB: 237 4476 88, Co. Number: 10101990 (hereinafter referred to as "carrier") and other companies or subjects involved in the shipping process.


Please note that the customer will not in all circumstances be entitled to compensation, or to full compensation. For any loss and is therefore recommended to seek professional advice as to appropriate insurance cover to be maintained while consignments are in transit.

Viliam Transport Ltd (Hereinafter referred to as "the Carrier"} is not a common carrier and accepts goods for carriage only upon that condition and the Conditions set out below. No servant or agent of the Carrier is permitted to alter or vary these Conditions in any way unless expressly authorized in writing to do so by a Director. Principal, Partner or other authorised person. If any legislation is compulsory applicable to the Contract and any part of these Conditions is incompatible with 'Ouch legislation, such part shall. As regards the Contract, be overridden to that extent and no further.


In these Conditions: "Customer" means the person or company who contracts for the services of the Carrier including any other carrier who gives a Consignment to the Carrier for carriage. "Contract" means the contract of carriage between the Customer and the Carrier. "Consignee" means the person or company to whom the Carrier contracts to deliver the Consignment. "Consignment . Means goods, whether a single item or in bulk or contained in one parcel, package or container. As the case may be, or any number of separate items. Parcels, packages or containers sent at one time in one load by or for the Customer from one address to one address's. "Dangerous Goods" means goods named individually in the Approved Carriage list issued from time to time by the Health and Safety Commission. Explosives. Radioactive material and any other goods presenting a similar hazard.


(1) The Customer warrants that he is either the owner of the Consignment or is authorised by such owner to accept these Conditions on such owner's behalf. (2) The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purpose of fulfilling the Contract in whole or in part and the name of every other such carrier shall be provided to the Customer upon request. (3) The Carrier contracts for itself and as agent of and trustee for its !servants and agents and all other carriers referred to in (2) above and such other carriers' servants and agents and every reference in these Conditions to "the Carrier" shall be deemed to include every other such carrier, servant and agent with the intention that they shall have the benefit of the Contract and collectively and together with the Carrier be under no greater liability to the Customer or any other party than is the Carrier hereunder. (4) Notwithstanding Condition 2(3) the carriage of any Consignment by rail, sea, inland waterway or air is arranged by the Carrier as agent of the Customer and shall be subject to the Conditions of the rail, shipping, inland waterway or air carrier contracted to carry the Consignment. The Carrier shall be under no liability whatever to whomsoever and howsoever arising in respect of such carriage: Provided that where the Consignment is carried partly by road and partly by such other means of transport any loss, damage or delay shall be deemed to have occurred while the Consignment was being carried by road unless the contrary is proved by the Carrier.


Dangerous Goods must be disclosed by the Customer and if the Carrier agrees to accept them for carriage they must be classified. Packed and label~ in accordance with the statutory regulations for the carriage by road of the substance declared. Transport Emergency Cards (Tremcards) or information in writing in the manner required by the relevant statutory provisions must be provided by the Customer in respect of each substance and must accompany the Consignment.


(1) Unless the Carrier has agreed in writing to the contrary with the Customer: (a) The Carrier shall not be under any obligation to provide any plant, power or labour. Other than that carried by the vehicle. Required for loading or unloading the Consignment. (b) The Customer warrants that any special appliances required for loading or unloading the Consignment which are not carried by the vehicle will be provided by the Customer or on the Customer's behalf. (c) The Carrier shall be under no liability whatever to the Customer for any damage whatever. however caused, if the Carrier is instructed to load or unload any Consignment requiring special appliances which, in breach of the warranty in (b) above, have not been provided by the Customer or on the Customer's behalf. (d) The Carrier shall not be required to provide service beyond the usual place of collection or delivery but if any such service is given by the Carrier it shall be at the sole risk of the Customer. (2) The Customer shall indemnify the Carrier against all claims and demands whatever which could not have been made if such instructions as are referred to in (1) (c) of this Condition and such service as is referred to in (1) (d) of this Condition had not been given.


The Carrier shall, if so required. sign a document prepared by the sender acknowledging the receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity, or weight of the Consignment at the time it is received by the Carrier and the burden of proving the condition of the Consignment on receipt by the Carrier and that the Consignment was of the nature. Quantity or weight declared in the relevant document shall rest with the Customer.


(1) Transit shall commence when the Carrier takes possession of the Consignment whether at the point of collection or at the Carrier's premises. (2) Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee's address within the customary cartage hours of the district: Provided that; (a) if no safe and adequate access or no adequate unloading facilities there exist then transit shall be deemed to end at the expiry of one dear day after notice in writing (or by telephone if so previously agreed in writing) of the arrival of the Consignment at the Carrier's premises has been sent to the Consignee; and (b) when for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Carrier 'to await order' or 'to be kept till called for' Or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time, then transit shall be deemed to end.


Where the Carrier is unable for any reason to deliver a Consignment to the Consignee or as he may order, or where by virtue of the proviso to Condition 6(2) hereof transit is deemed to be at an end. The Carrier may sell the Consignment. and payment or tender of the proceeds after deduction of all proper charges and expenses in relation thereto and of all outstanding charges in relation to the carriage and storage of the' Consignment shall (without prejudice to any claim or right which the Customer may have against the Carrier otherwise arising under these Conditions) discharge the Carrier from all liability in respect of such Consignment, its carriage and storage: Provided that: (1) The Carrier shall do what is reasonable to obtain the value of the Consignment; and (2) The power of sale shall not be exercised where the name and address of the sender or of the Consignee is known unless the Carrier shall have done what is reasonable in the circumstances to give notice to the sender or. If the name and address of the sender is not known, to the Consignee that the Consignment will be sold unless within the time specified in such notice. Being a reasonable time in the circumstances, from the giving of such notice, the Consignment is taken away or instructions are given for its disposal.


(1) The Carrier's charges shall be payable by the Customer without prejudice to the Carrier's rights against the Consignee or any other person: Provided that when any Consignment is consigned 'carriage forward' the Customer shall not be required to pay such charges unless the Consignee fails to pay after a reasonable demand has been made by the Carrier for payment thereof. (2) Charges shall be payable when due without reduction or deferment on account of any claim, counterclaim or set-off. The Carrier shall be entitled to interest at 8 per cent above the Bank of England Base Rate prevailing at the date of the Carrier's invoice or account, calculated on a daily basis on all amounts overdue to the Carrier.


(1) The Customer shall be deemed to have elected to accept the terms set out in (2) of this Condition unless, before the transit commences, the Customer has agreed in writing that the 'Carrier shall not be liable for any loss or mis-delivery of or damage to or in connection with the Consignment however or whenever caused and whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part o~ the Carrier, its servants, agents or sub-contractors. (2) Subject to these Conditions the Carrier shall be liable for: (a) physical loss, mis-delivery of or damage to living creatures, bullion, money, securities, stamps, precious metals or precious stones comprising the Consignment only if: (i) The Carrier has specifically agreed in writing to carry any such items; and (ii) The Customer has agreed in writing to reimburse the Carrier in respect of all additional costs which result from the carriage of the said items; and (iii) The loss, mis-delivery or damage is occasioned during transit and is proved to be due to the negligence of the Carrier, its servants, agents or sub-contractors; (b) Physical loss, mis-delivery of or damage to any other goods comprising the Consignment unless the same has arisen from, and the Carrier has used reasonable care to minimize the effects of: (i) Act of God; (ii) any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, terrorist act, military or usurped power or confiscation, requisition, or destruction or damage by or under the order of any government or public or local authority; (iii) seizure or forfeiture under legal process; (iv) error, act, omission, mis-statement or misrepresentation by the Customer or other owner of the Consignment or by servants or agents of either of them; (v) inherent liability to wastage in bulk or weight, faulty design, latent defect or inherent defect, vice or natural deterioration of the Consignment; (vi) insufficient or improper packing; (vii) insufficient or improper labeling or addressing; (viii) riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause; (ix) Consignee not taking or accepting delivery within a reasonable time after the Consignment has been tendered, (3) The Carrier shall not in any circumstances be liable for loss or damage arising after transit is deemed to have ended within the meaning of Condition 6(2) hereof, whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors,

1.10 FRAUD

The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner, or the servants or agents of either, in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment,


(1) Except as otherwise provided in these Condition, the liability of, the Carrier in respect of claims for physical loss, mis-delivery of or damage to goods comprising the Consignment, howsoever arising, shall in all circumstances be limited to the lesser of (a) the value of the goods actually lost, mis-delivered or damaged; or (b) the cost of repairing any damage or of reconditioning the goods; or (c) a sum calculated at the rate of £1.30 per kg on the gross weight of the goods actually lost, mis-delivered or damaged; and the value of the goods actually lost, mis-delivered or damaged shall be taken to be their invoice value if they have been sold and shall otherwise be taken to be the replacement cost thereof to the owner at the commencement of transit, and in all cases shall be taken to include any Customs and Excise duties or taxes payable in respect of those goods: Provided that: (I) in the case of loss, mis-delivery of or damage to a part of the Consignment the weight to be taken into consideration in determining the amount to which the Carrier's liability is limited shall be only the gross weight of that part regardless of whether the loss, mis-delivery or damage affects the value of other parts of the Consignment; (ii) nothing in this Condition shall limit the liability of the Carrier to less than the sum of £10; (iii) the Carrier shall be entitled to proof of the weight and value of the whole of the Consignment and of any part thereof lost, mis-delivered or damaged; (iv) the Customer shall be entitled to give to the Carrier written notice to be delivered at least 7 days prior to commencement of transit requiring that the £1.30 per kg limit in 11 (I)(c) above be increased, but not so as to exceed the value of the Consignment, and in the event of such notice being given the Customer shall be required to agree with the Carrier an increase in the carriage charges in consideration of the increased limit, but if no such agreement can be reached the aforementioned £10 per kg limit shall continue to apply, (2) The liability of the Carrier in respect of claims for any other loss whatsoever (including indirect or consequential loss or damage and loss of market), and howsoever arising in connection with the Consignment, shall not exceed the amount of the carriage charges in respect of the Consignment or the amount of the claimant's proved loss, whichever is the lesser, unless; (a) at the time of entering into the Contract with the Carrier the Customer declares to the Carrier a special interest in delivery in the event of physical loss mis-delivery or damage or of an agreed time limit being exceeded and agrees to pay a surcharge calculated on the amount of that interest, and (b) at least 7 days prior. to the commencement of transit the Customer has delivered to the Carrier written confirmation of the special interest, agreed time limit and amount of the interest.


The Customer shall indemnify the Carrier against: (1) all liabilities and costs incurred by the Carrier (including but not limited to claims, demands, proceedings, fines, penalties, damages, expenses and loss of or damage to the carrying vehicle and to other goods carried) by reason of any error, omission, mis-statement or misrepresentation by the Customer or other owner of the Consignment Or by any servant or 'agent of either of them, insufficient or improper packing, labeling or addressing of the Consignment or fraud as in Condition la; (2) all claims and demands whatsoever (including for the avoidance of doubt claims alleging negligence), by whomsoever made and howsoever arising (including but not limited to claims caused by or arising out of the carriage of Dangerous Goods and claims made upon the Carrier by HM Customs and Excise in respect of dutiable goods consigned in bond) in excess of the liability of the Carrier under these Conditions in respect of any loss or damage whatsoever to, or in connection with, the Consignment whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors.


(1) The Carrier shall not be liable for: (a) damage to the' whole or any part of the Consignment, or physical loss, mis-delivery or non-delivery of part of the Consignment unless -', '. advised thereof in. writing within seven days, and the claim is made, in writing within fourteen days, after the termination of transit; (b) any other loss unless advised thereof in writing within twenty-eight days, and the claim is made in writing within forty-two days, after the commencement of transit, Provided that if the Customer proves that, (i) it was not reasonably possible for the Customer to advise the Carrier or make a claim in writing within the time limit applicable, And (ii) such advice or claim was given or made within a reasonable time the Carrier shall not have the benefit of the exclusion of liability afforded by this Condition. (2) The Carrier shall in any event be discharged from all liability whatsoever and, howsoever arising in respect of the Consignment unless suit is brought within one year of the date when transit commenced, (3) In the computation of time where any period provided by these Conditions is seven days or less, Saturdays, Sundays and all statutory public holidays shall be ,excluded,

1.14 LIEN

(1) The Carrier shall have a general lien against the Customer, where the Customer is the owner of the Consignment, for any monies whatever due from the Customer to the Carrier. If such a lien is not satisfied within a reasonable time, the Carrier may, at its absolute discretion sell the Consignment, or part thereof, as agent for the Customer and apply the proceeds towards the monies due and the expenses of the retention, insurance and sale of the Consignment and shall, upon accounting to the Customer for any balance remaining, be discharged from all liability whatever in respect of the Consignment, (2) Where the Customer is not the owner of the Consignment, the Carrier shall, have a particular lien against the said owner, allowing the Carrier to retain possession, but not to dispose of, the Consignment against monies due from the Customer in respect of the Consignment,


The Customer shall be liable to pay demurrage for unreasonable detention of any vehicle" trailer, container or other equipment but the rights of the Carrier against any other person in respect thereof shall remain unaffected.


The Contract shall be governed by English law and United Kingdom courts alone shall have jurisdiction in any dispute between the Carrier and the Customer. 



Hints and tips on moving

Preparing to move

Moving can be time-consuming, financially demanding and quite stressful if it is not well-arranged before. That's why we prepared a list of tips and tricks which can save you much inconvenience.

First of all, you need to get the packing materials, i.e. kraft boxes, platic bags, tapes of high quality, plastic film and labels or markers to name the packages.

Also, before you pack everything, it is useful to go through the items and decide what you can discard. This advice is especially helpful if you move somewhere smaller.
Preparation plays a key role. We recommend you to take a small tour around the goods you need to pack and make a few notes about what should be packed first and which additional packing material you need.

How to pack properly

Start early. Pack everything you will not need on the day of the moving and do not forget to label the packed items (ideally not only on the top but also on the sides). This labelling will help to protect the content while moving and  save you from creating chaos and wasting time during unpacking.  
Do not overload individual boxes and remember to pack heavy objects individually or into smaller boxes. Big boxes should be used for kitchen utensils, soft furnishings and other light but bulky objects.
Make sure heavy objects are always placed on the bottom of the box and lighter objects are on the top. Also, always check the state of the boxes before you load them − they should be sufficiently firm (ideally made from corrugated cardboard) and well-protected by the tape from all sides in order to avoid shedding the content at the least convenient moment.  
Fragile objects such as glasses, plates, etc. should be always wrapped in paper or bubble foil before packing. Labelling of fragile packages is extremely important.
Kit furniture (IKEA type) is not usually suitable for removals in one piece. It needs to be dismantled before removal considered the furniture design allows it.  It is useful to mark individual parts for the re-assembly. All moving parts of the furniture should be protected by fasteners in order to avoid their opening and potential damage. The edges of the furnitue should be protected by bubble foil and cardboard.
Chests of drawers and drawer storages should have all drawers emptied and sealed so they cannot slide. We also recommend to dismantle all handles.
When moving beds, it is useful to dismantle the frames if possible and wrap the mattresses into foil or moving blankets to avoid their damage and getting stained.
Remember to turn of the water main when you are ready to move the washing machine. If possible, drain the water through the outlet valve and secure the drum unit with transit bolts (which come with every new washing machine).
Before removal, your fridge must be emptied, defrosted and dried. Do not plug it in immediately after removal. Follow the manufacturer's guide to avoid potential damage.
When moving electronic appliances such as computers, televisions, microwave ovens, etc., we recommend to use the original packaging. However, if you do not have the original packaging, make sure you pack everything extremely carefully. For example, the microwave oven needs to be packed without the glass plate and plasma TVs cannot be tilted!
Your paintings should be wrapped in bubble foil and/or moving blanketss.
Flowers should not be watered for  at least one day before removal in order to avoid soaking.
It is useful to check the items in the loft and in the garage before you pack them. Many of them might not be needed. All tools should be cleaned and packed to boxes or at least tied up together in order to be moved easily. Inflammable items, old paint cans, gas cylinders, solvent, paraffins and similar items cannot be transported in any case, otherwise you lose your right to get compensation in the event of a claim.
When our clients are moving, we advise them to pack one suitcase as if they were going on holiday. It means that beside clothes they also pack basic toiletries, a towel, and other items which they consider to be important (such as medicine, glasses, valuables, etc.). For the first night, it is wise to have a foam mat and a box with a pillow and blanket at hand in case your bedroom is not ready yet.

3-5 weeks before moving

-Contact a removal company (do so in advance especially if you wish to move during a weekend)
-Check the lease contract for the new housing and your employment contract (if you are also changing your job)
-Check expiration dates on your passport and/or ID, visa (if applicable), and other documents, including travel tickets
-Make sure your family and friends know your new address and phone number (if you have a fixed line), inform also your doctors, lawyers, banks, insurance companies and other relevant institutions (if you have children, remember to notify their school, too)
-Redirect your mail, including any newspaper/magazine subscription
-Terminate all lease contracts and service providers (e.g. cable and internet connection, etc.)
-Read your meters of gas, water, electricity, and make sure to cancel energy consumption as well as your fixed phone line
-Get rid of the things you no longer use or need
-Return what you borrowed

1-2 weeks before moving

-If you are changing your job/your children are changing school, do not forget to pack everything at school/work, too
-Arrange babysitting for your children on the day of removal and if you have any pets, make sure they are taken care of, too
-Buy or borrow cardboard boxes, bubble foil and other wrapping material in advance as it is not wise to postpone packing until the very last moment
-Do not buy too much food supply
-Make sure everything you plan to pack from the garden and garage is clean (e.g. set of tools, bikes, mowing machine, etc.)
-Do not pack food that might go bad
-Check the security measures in your new home and, if possible, change all the locks

1-2 days before moving

-Inform your neighbours about the potential of increased noise during removal and ask them to be kind enough to leave space for the moving van (approx. 12 m); sometimes, you need to apply for permission to entry the area with a vehicle
-Empty and unplug all the appliances, make sure the drum unit of the washing machine (if you are taking it) is secured with transit bolts
-Pack important personal items and valuables separately (e.g. keys, passports, documents, travel tickets, certificates, money, basic cosmetics, gold, etc.)

On the day of moving

-Be available as the removal company representatives might need to contact you anytime prior to and especially on the day of moving
-Once the moving van is loaded, check your old home again to see if you have packed everything  you wanted
And the last piece of advice at the end: Remember! Moving is less stressful when you have a realistic time schedule.

Additional tips for companies

-Check the validity of all new and old lease contracts
-Inform employees about removal and all necessary details
-Announce the change of the company address to all clients, lawyers, banks, insurance companies, important people, relatives and other institutions or individuals
- Read your meters of gas, water, electricity, and make sure to cancel the energy consumption as well as your fixed phone line
-Redirect your mail to the new address
-Do not make large stock supplies (e.g. of typing paper)
-Dispose of all and unused things
-Inform your neigbhbours about the potential of increased noise during removal and book a parking space for the moving van (approx. 12 m)
-Get removal permission from the building's administrator


Price list

Prices are only approximate and will be calculated exactly after all aspects are taken into account.

Box van - 15m3 - 000£ (1300 kg)
Luton lorry - 19m3 - 000£ (1400 kg)
Luton lorry - 21m3 - 000£ (1500 kg)
Luton lorry - 25m3 - 000£ (1600 kg)
Luton lorry - 28m3 - 000£ (1800 kg)

Articulated lorry up to 7.5t - 42m3 - 000£ (3500 kg)

Heavy lorry up to 35t - 110m3 - od 000£ (17000)Kg


Shipping information

The Carrier reserves the right to have the shipment submitted for shipment comply with the following conditions :

 + The length of the shipment must not exceed 5m - the weight of one piece of shipment may not exceed 1500kg per car.

 + For consignments not fulfilling these conditions, it is necessary to agree individually.


The consignor undertakes to package the consignments in such a way :

 + the content of the consignment has been secured in such a way as to provide sufficient protection for the fragile part of the consignment.

 + the shipment of the shipment allowed for safe handling and the consignment did not endanger the health and safety of the persons coming from the shipment and handling it.

 + the consignment was properly identified by its name, address, telephone contact, and by number.

 + if 3 shipments mark the first 1 / 3rd second 2/3 third 3/3.

 + the consignment requiring special handling has been thoroughly labeled, the carrier is not responsible for any damage caused by improper packaging or marking of the shipment, in case of insufficient packaging, we provide the possibility of purchasing cardboard packaging, security tape and packing assistance; these must be stated when ordering.


The carrier reserves the right not to include the contents of the shipment :

Full text of shipping conditions

Selected references ...

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